Thank you for shopping with Chic-ORY. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Business days are Monday to Friday, excluding public holidays.

During promotions, holidays, product launches, or periods of high demand, processing may take longer. If there is a significant delay or an issue with your order, we will contact you using the details provided at checkout.

Once an order has entered the fulfilment process, we may not be able to change or cancel it.

Shipping Destinations

We currently ship to the locations available at checkout. If your country or region is not listed, please contact us before placing your order to confirm whether delivery can be arranged.

Some products or destinations may be subject to restrictions imposed by carriers, customs authorities, or applicable law.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout before payment.

Shipping rates may vary depending on:

• Delivery destination
• Parcel weight
• Order value
• Selected delivery method

Any free-shipping offer applies only when the conditions displayed on our website or at checkout are met.

Estimated Delivery Times

Estimated delivery times are displayed at checkout where available. Delivery estimates begin after your order has been processed and handed over to the carrier.

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of customs clearance, public holidays, severe weather, carrier disruption, incorrect delivery details, or unusually high order volumes.

Although these events are outside our control, we will do our best to assist you.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

When tracking is available, we will send you a shipping confirmation containing your tracking number or tracking link after the parcel has been dispatched.

Tracking information may take up to 48 hours to update. If you have not received an email, please check your spam or junk folder.

Delivery Address and Order Changes

Please check your name, delivery address, postal code, telephone number, and email address carefully before completing your purchase.

If you need to change your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Chic-ORY is not responsible for delivery failure or additional charges caused by incorrect or incomplete information supplied by the customer.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs charges, or carrier handling fees.

Unless these charges are expressly included at checkout, they are the responsibility of the recipient and are not included in the product price or shipping fee paid to Chic-ORY.

Customs requirements vary between locations. We recommend contacting your local customs authority before placing an international order.

Customs clearance may delay delivery, and Chic-ORY cannot control the time required by customs authorities.

Missed or Undeliverable Deliveries

If no one is available to receive the parcel, the carrier may attempt redelivery or provide collection instructions.

Customers are responsible for following the carrier’s instructions and collecting the parcel within the specified period.

If an order is returned to us because it was refused, not collected, or incorrectly addressed, we will contact you after receiving it.

Original shipping fees, return-to-sender charges, customs charges, and reshipping costs may be deducted from the refund or charged again where permitted by law.

Delayed or Lost Parcels

If your tracking has not updated for several days or your parcel has not arrived within the estimated delivery period, please contact us with your order number.

We may ask you to:

• Confirm your delivery address
• Check with household members or neighbours
• Contact the building reception
• Check with the carrier or local delivery depot

We may need to open an investigation with the carrier. Carrier investigations can take time, and we may need to wait for the carrier’s decision before arranging an appropriate resolution.

A parcel is not considered lost solely because it arrives later than the original delivery estimate.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the parcel and packaging

Please keep the product and original packaging until we have reviewed your claim.

We will assess the issue and provide an appropriate solution in accordance with applicable law and our Return and Refund Policy.

Risk of Loss

Responsibility for an order passes as provided by applicable law. Where permitted, an order will be considered delivered when the carrier’s tracking information confirms delivery to the address or authorised collection point supplied at checkout.

Returns and Refunds

Shipping-related concerns do not automatically qualify an order for a refund.

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy. Please review that policy before placing an order.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carrier arrangements, business practices, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date.

Contact Us

If you have questions about shipping or require assistance with an order, please contact us and include your order number where applicable:

Email: hello@chic-ory.com 
Address: Sheung Wan, Hong Kong