Welcome to Chic-ORY. These Terms & Conditions govern your access to and use of our website, online store, content, products, and related services (collectively, the "Services").

Throughout these Terms, "Chic-ORY," "we," "us," and "our" refer to the operator of this website. "You" and "your" refer to any visitor, customer, or person using the Services.

By visiting our website, creating an account, or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please do not use the Services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

1. Eligibility

By using the Services or placing an order, you confirm that:

• You have reached the age of majority in your place of residence or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• The information you provide is accurate, complete, and current.
• You will use the Services only for lawful purposes.

You may not use our products or Services for any unlawful, fraudulent, or unauthorised purpose.

2. Account Information

You may be able to create an account to manage orders or access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

Please notify us immediately if you believe your account has been accessed or used without permission. We may suspend or close an account where we reasonably suspect fraud, misuse, or a breach of these Terms.

3. Product Information

We make reasonable efforts to present product descriptions, ingredients, packaging, photographs, colours, dimensions, quantities, and other information accurately. However, displays and device settings may affect how colours and images appear.

Product packaging, labels, ingredients, appearance, or specifications may change from time to time. The product information and label supplied with the item should be reviewed before use.

All products are subject to availability. We may limit quantities, discontinue products, change packaging, or update product information without prior notice.

4. Food, Dietary, and Health Information

Chic-ORY products are food or beverage products intended for general consumption. Information provided on our website, packaging, social media, advertisements, or other materials is for general informational purposes only and is not medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results and individual experiences may vary.

Before using a product, you are responsible for reviewing its ingredients, allergen information, preparation instructions, storage guidance, and suitability for your needs. If you are pregnant, breastfeeding, taking medication, managing a medical condition, have an allergy or intolerance, or have questions about your diet, consult an appropriately qualified healthcare professional before use.

Do not consume a product if its packaging or safety seal appears damaged or tampered with. Stop using the product and seek appropriate advice if you experience an adverse reaction.

5. Prices, Taxes, and Currency

Prices are displayed in the currency selected or shown on the website. Depending on your location, your bank or payment provider may apply currency-conversion charges or other fees.

Prices, offers, and availability may change without notice. Unless stated otherwise, delivery charges, import duties, customs fees, taxes, and similar charges are not included in the displayed product price and may be added at checkout or charged separately.

If a product is listed at an incorrect price because of an error, we may cancel the affected order and issue a refund. Where practical, we may contact you and offer the option to purchase the product at the correct price.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase products from us. An order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted.

We may accept, reject, limit, or cancel an order for legitimate reasons, including:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraud or unauthorised activity
• Shipping restrictions
• Errors in delivery or contact information
• Breach of these Terms

A binding sale is formed when we accept the order and begin fulfilment or dispatch the products, subject to applicable law.

If we cancel an order after payment has been received, we will refund the amount charged for the cancelled item or order to the original payment method.

7. Payments

You agree to provide accurate and authorised billing and payment information. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by Shopify, banks, payment gateways, or other third-party providers. Their separate terms and privacy policies may apply.

We do not guarantee that every payment method will be available in every location. We may conduct or permit reasonable verification checks before accepting an order.

8. Shipping and Delivery

Available delivery methods, shipping charges, and estimated delivery times are displayed at checkout where applicable.

Delivery dates are estimates and are not guaranteed. Chic-ORY is not responsible for delays caused by carriers, customs clearance, public holidays, weather, transport disruption, incorrect delivery information, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for following carrier instructions. Additional charges may apply if a parcel is refused, not collected, or returned because the information supplied was incorrect or incomplete.

Please review our Shipping Policy for complete information about processing, tracking, customs, duties, delayed parcels, and undeliverable orders.

9. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged products, and order cancellations are governed by our Return & Refund Policy.

Because Chic-ORY products are consumable goods, opened, used, partially consumed, or unsealed products may not be eligible for return unless they are damaged, defective, incorrect, or applicable law requires otherwise.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

10. Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers may be subject to additional conditions displayed at the time of the offer.

Unless stated otherwise:

• Discount codes cannot be combined.
• Only one discount may be applied to an order.
• Discounts cannot be applied after an order has been placed.
• Discounts have no cash value.
• Promotions may be limited by date, product, location, customer, or stock availability.

We may modify or withdraw a promotion where permitted by law, including when fraud, misuse, or a technical error is identified.

11. Website Content and Intellectual Property

All content made available through the Services—including the Chic-ORY name, logos, product names, text, photographs, illustrations, graphics, videos, designs, packaging, icons, and website layout—is owned by or licensed to Chic-ORY and is protected by applicable intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Services for lawful personal shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, scrape, commercially exploit, or create derivative works from our content without prior written permission.

12. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate any law or third-party right.

You grant Chic-ORY a worldwide, non-exclusive, royalty-free right to use, reproduce, adapt, publish, translate, and display that content for operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy.

User content must not be false, misleading, defamatory, abusive, obscene, discriminatory, infringing, or contain malware or unauthorised commercial material. We may moderate or remove content that breaches these requirements.

13. Prohibited Uses

You must not use the Services to:

• Violate any applicable law or regulation
• Infringe our rights or the rights of another person
• Submit false, misleading, or fraudulent information
• Transmit viruses, malicious code, or harmful technologies
• Attempt to gain unauthorised access to any account, system, or network
• Interfere with the security or operation of the Services
• Collect or track another person's information without permission
• Send spam, phishing messages, or unsolicited promotions
• Scrape, crawl, copy, or extract website data for unauthorised commercial use
• Resell products in a misleading, unlawful, or unauthorised manner

We may suspend or terminate access where we reasonably believe these Terms have been breached.

14. Third-Party Services and Links

The Services may include tools, applications, payment services, social-media features, or links provided by third parties. We do not control and are not responsible for third-party websites, products, services, content, availability, or privacy practices.

Your use of a third-party service is at your discretion and may be governed by separate terms. A link does not necessarily mean that Chic-ORY endorses the third party.

15. Errors and Availability

Occasionally, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other information.

We may correct errors, update information, or cancel affected orders where permitted by law. We do not promise that the website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue any part of the Services for maintenance, security, operational, or other legitimate reasons.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an "as available" basis. We do not make warranties or representations beyond those expressly stated in these Terms or required by applicable law.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or free from errors. This section does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Chic-ORY and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive loss arising from your use of, or inability to use, the Services or products.

Where liability cannot be excluded but may be limited, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, or any other liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Chic-ORY and its affiliates, personnel, and service providers harmless from third-party claims, liabilities, losses, and reasonable costs arising from your unlawful use of the Services, your breach of these Terms, or your violation of another person's rights.

This section does not apply to the extent that a claim was caused by Chic-ORY's own negligence, unlawful conduct, or breach of these Terms.

19. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify and other service providers may also process information according to their respective privacy notices.

By using the Services, you acknowledge that information may be processed as necessary to operate the website, process payments, fulfil orders, provide customer support, prevent fraud, and comply with legal obligations.

20. Suspension and Termination

We may suspend or terminate your access to the Services if you materially breach these Terms, misuse the website, engage in fraudulent or unlawful activity, or create a security risk.

Termination will not affect rights, obligations, payments, or liabilities that arose before termination. Provisions intended by their nature to continue—including intellectual-property, liability, indemnity, and governing-law provisions—will survive termination.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or separated from the Terms. The remaining provisions will continue in effect.

22. Waiver and Entire Agreement

If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

These Terms, together with the policies and notices referenced in them, constitute the agreement between you and Chic-ORY regarding your use of the Services and purchases from our website, except where additional written terms expressly apply.

23. Governing Law and Disputes

These Terms and any dispute arising from them are governed by the laws of Hong Kong, without regard to conflict-of-law principles, except where the mandatory consumer laws of your place of residence apply.

Before starting formal proceedings, you and Chic-ORY agree to make a reasonable effort to resolve the dispute by contacting the other party and explaining the issue.

Subject to any mandatory rights you may have, the courts of Hong Kong will have jurisdiction over disputes relating to these Terms or the Services.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, products, business practices, or legal obligations.

The latest version will be published on this page with an updated date. Changes apply from the date they are posted unless another date is stated. Your continued use of the Services after an update means that you accept the revised Terms, to the extent permitted by law.

25. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: hello@chic-ory.com
Address: Sheung Wan, Hong Kong